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Successful projects continue beyond acceptance, therefore all projects should have a maintenance component.


Complex systems maintenance requires a team of experts to be available to remedy non-compliances either via regular check-ups or interventions on request.There are two types of maintenance services:

Preventive maintenance
manages the efficiency and integrity of the served infrastructures to ensure optimal conditions, i.e. to guarantee the best availability level. Services consist of regular operations, which are needed to ensure the efficiency of the customer’s equipment, to extend the life time of the equipment and to maintain a high level of functionality, in compliance with each system specifications. Problem prevention is less costly than full system recovery.

Corrective maintenance
covers all activities that require specialized support and/or the intervention of the Synotech Global Services teams at the customer’s premises, in compliance with the agreed intervention term, to remedy any malfunctions or damages and to limit any adverse effects upon the adjacent infrastructures.

The preventive and corrective maintenance services provided by Synotech Global Services cover the following infrastructure equipment and services:

  • IT hardware – trouble-shooting, administration, telephone or remote technical support
  • Software – installation, configuration, data migration, network administration, document, database, E-mail back-up, telephone or remote technical support
  • Electrical and electromechanical infrastructure
  • Telecommunication equipment
  • UPSs
  • Electric generator sets
  • HVAC infrastructure
  • DC power systems
  • Security systems
  • Thermal plants
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